Leighton Road Surgery, Leighton Buzzard, Bedfordshire.
1 Leighton Road
Linslade
Leighton Buzzard
Beds LU7 1LB
Tel: 01525 372571

How do I & FAQs

FAQs

Q. What if I am late for my appointment?

A. At every consulting session the Doctor or Nurse sees at least 18 patients. If you are late for your appointment it will impact on other patients. In order for the clinicians to keep on time, you will be asked to rebook your appointment if you arrive more than 10 minutes late for your appointment. However, the Receptionist will always ask the doctor or nurse if they will see you (unless they have already indicated that this is not possible). You may have to wait until the end of the session as it would be unfair to those patients who have arrived on time to be delayed because you were late. 

We accept that on occasions the Doctor/Nurse can run late. This is because someone they have seen earlier has needed more time due to the complex nature of their problem. We ask for your understanding in these circumstances.

Q. Should I see a Doctor or a Nurse?

Our nurses are highly trained and work closely with our doctors. They assess and treat a wide range of conditions. So it is not always necessary to see the doctor with your problem. Our Minor Illness Nurses have been specially trained to treat a range of conditions and are able to prescribe medication if needed.

An example of the ailments that can be treated by the Minor Illness nurse include:

  • Sore Throat, Coughs
  • Cuts and bruises
  • Earache and other ear problems
  • Problems with eyes
  • Nose bleeds
  • New rashes/skin problems
  • Cystitis or other urine problems
  • Acute asthma attack
  • Bites and stings
  • Diarrhoea and vomiting
  • Ingrowing toe nails
  • Verrucas and athletes foot
  • Acute back pain
  • Chest pain
  • Fertility drugs-HRT Implants
  • Gynaecological problems
  • General health worries
  • Injection of medication

If in doubt please ask the Receptionist.

Q. Can I see the same doctor.

Yes. You can always ask for an appointment with the doctor of your choice but because of their popularity, study/annual leave or the fact they work part time you may have to wait a bit longer.

Q. Why can’t I have two months prescription at a time? 

A. We used to issue two monthly prescriptions but evidence shows that this results in more wasted medication and can increase prescribing costs by up to 6%. Our drug budget is £1.5 million, so this excess waste could be costing the NHS as much as £90,000. That can buy a lot of extra medical care for those who need it. We appreciate that this will cause our patients some inconvenience, but we believe the benefits to the NHS are worthwhile.

Q. Am I registered with a particular doctor?

A. No, since the national change in doctors contracts in 2004 doctors no longer have personal lists. Patients are registered with the surgery and not with individual doctors. This means that you can choose from any of the doctors at the practice. You can also see the same doctor, bearing in mind their availability will be affected by their popularity, their full time/part time status and their study/annual leave. We currently have a total of 11 doctors (5 males & 6 females) working at the surgery (three of which are doctors training to be GPs). 

Q.  Why does it take two working days to get a repeat prescription?

A. We handle a huge volume of repeat prescriptions every day. Each patient’s records need to be checked against the request for medication. The prescription needs to be checked and double checked to ensure the right medication and dose is prescribed. Some patients can have 10 or more items on their request. All prescription requests are checked and must be authorised and signed by a doctor.

Q. Getting Test Results

All test results are seen by a doctor. If any action is needed we will contact you by post asking you to book a Telephone Consultation or a Face to Face appointment.

If, however we have not contacted you and you would like to know your test results please ring the surgery selecting Option 2. Receptionists are not qualified to discuss your test results with you, but they can tell you the results are back and pass on any comments the doctors have made e.g. 'no action needed' or 'book phone appointment'. They cannot however give you any other information but they will be pleased to book you a phone appointment with a doctor, ideally with the doctor who requested the tests for you to discuss. We are unable to give test results to anyone other than the patient, except by prior arrangement.  

Q. I am not able to go upstairs, is there a lift?

A. Consultations at Leighton Road are all on the ground floor. There is a lift at our Branch Surgery at Ridgeway Court.

Did you know?

  • We offer over 1300 appointments every week.

  • On average 200 patients a month book appointments and then don't turn up. This means that an entire weeks worth of appointments are wasted. You can cancel appointments using our online services.

  • We process 200 repeat prescriptions every day.

  • You can re-order your repeat prescription using our online services.

  • We open until 8.00pm two days every week and on a Saturday morning from
    8.00am - 2.00pm once a month. Check our extended opening calender for more details.

  • You can book your follow up appointment with the doctor before you leave the consulting room.

  • You can book to see the doctor of your choice, up to 4 weeks in advance.

  • You can book a telephone consultation with dispensary if you need advice about a prescription or your medicines.

  • We have very experienced specialist nurses that treat many conditions, and can issue prescriptions.

  • We run a sexual health clinic called "Sphere Clinic" every Tuesday afternoon 3.30pm - 5.30pm. It is completely confidential and its records are seperate from your GP records. It is for both patients at this practice, and those registered at other practices. Please phone 01525 858912 or ask at reception.

     

  • The changs to the appointment system mean that it will be easier for you to access a doctor, for not only urgent requests but also when you want to see the doctor of your choice.

     

  • We have Patient Participation Group (PPG) that meets to discuss how we run the practice. If you are interested in joining, you can get more information on our website, or reception.

  • The PPG is organising a group walk, particularly for patients with heart disease. If you are interested, more information will be available at reception.

  • Sometimes we need to contact you urgently. Please check we have your latest address and contact number.

  • As of 1st October 2009 we now accept all major credit and debit cards (excluding American Express and Diners).